A Little Info Before You Order
Thank you for choosing Loyal Luxe! Before placing your order, take a moment to review a few helpful details about ordering, payments, production, and fulfillment.
My goal is to make your ordering experience as smooth as possible while keeping expectations clear from the start.
01. HOW TO ORDER
Browse the website, choose your favorites, and review each product description for pricing, quantities, and available options.
Website checkout is preferred. Direct orders are also accepted through the business text line.
Have an event date coming up? Feel free to reach out before ordering to confirm availability.
Text: 832-856-6765
02. PAYMENT & DEPOSITS
Website orders require full payment at checkout.
For direct orders:
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Orders over $60 require a 50% nonrefundable deposit.
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Orders of $60 or less must be paid in full.
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Apple Pay, Cash App, and Zelle are accepted.
Any remaining balance must be paid before fulfillment. Partially paid orders will not be shipped or released until the balance is received.
03. MOCKUP APPROVAL
For orders requiring a design mockup, a preview will be provided for approval before printing.
Please carefully review all details, including spelling, names, colors, and design placement.
Once approved, the mockup serves as the reference for production. Customers are responsible for errors or details they approve.
Please take your time reviewing your design before giving approval!
04. PROCESSING & RUSH ORDERS
Production begins once the mockup has been approved.
Please allow approximately 8–10 days for processing and preparation. Turnaround times may vary depending on current order volume.
Rush orders are accepted at my discretion and are subject to availability and applicable fees. Rush service is not guaranteed.
Shipping transit time is separate from processing time.
05. SHIPPING & LOCAL PICKUP
Shipping is the preferred fulfillment method.
Local pickup is available in Katy, TX, between 5 PM and 6 PM by prior arrangement.
Please contact me to coordinate pickup before arriving. Pickup details will be provided once arrangements are confirmed.
Orders with outstanding balances must be paid in full before shipment or release.
06. REFUNDS, RETURNS & STORE CREDIT
Because items are handmade and customized, all sales are final. Returns are not accepted.
Refunds are only considered when an error is the fault of Loyal Luxe.
Store credit may be offered at my discretion and is not guaranteed.
Please review your mockup carefully before approval. Customer-approved spelling, design, and customization details are not considered production errors.
07. COMMUNICATION & RESPONSE TIMES
Loyal Luxe is personally managed, so I appreciate your patience while I handle inquiries, orders, and production.
Please allow up to 48 business hours for a response to all inquiries, including:
- Text messages
- Emails
- Social media messages
Texting the Loyal Luxe business line is the preferred method of communication.
Business Text Line: 832-856-6765
Messages are answered in the order received. Thank you for allowing time for a response.
08. A FEW DO'S & DON'TS
DO:
- Review product descriptions before ordering.
- Double-check customization details.
- Approve mockups carefully.
- Plan ahead for your event.
- Reach out with questions before checkout.
- Confirm event-date availability before placing your order.
DON'T:
- Assume an event date is available without confirming.
- Submit incorrect or incomplete customization details.
- Expect guaranteed rush service.
- Arrive for pickup without prior arrangements.
- Expect production or shipment before required approvals and payments are complete.
A LITTLE ABOUT AFFORDABLE LUXE
At Loyal Luxe, affordable doesn't mean effortless or mass-produced.
My products are handmade with time, materials, and creativity behind every order. Party favors are designed for celebrating, sharing, and enjoying your special moments.
I believe in making celebrations feel a little more special without making the details unnecessarily expensive.
Handmade with care. Priced with purpose. Made to celebrate.
Thank you for supporting Loyal Luxe Party Favors. Your business is appreciated!
